Customer Support

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Activity overview

Latest activity by Customer Support
  • Customer Support commented,

    Hi Joan, That isn't really a question I can answer.  The way a candle wick performs will depend on the wax/oil blend you are trying to wick and the following wick factors: Yield (i.e. how many met...

  • Customer Support created an article,

    What do I open the green cans with?

    When ordering 5kg or more of fragrance, Augeo or Cyclomethicone, you will notice that we use green cans for shipping as opposed to our other bottles. The lids for our 5kg and 10kg green cans are ti...

  • Customer Support created an article,

    DPD not displaying as a shipping option

    When details are entered correctly, the website will display the shipping fee for your selected items, prior to you proceeding to payment and confirming the order with us. If DPD does not appear as...

  • Customer Support created an article,

    Refunds

    Refunds can only be passed back to the method of payment used. Refunds may be issued for items that are unavailable, wrong items ordered, broken/damaged items received, returns received or orders m...

  • Customer Support created an article,

    20cl lid without silicone

    Luxurious stainless steel lid for use with 20cl Karen jars.   This is a very high quality lid, made from solid stainless steel with a mirror finish.  Candle lids are an excellent way of keeping can...

  • Customer Support created an article,

    Coloured glass

    We cannot confirm whether the paint used on the coloured glass is suitable for vegan friendly products.

  • Customer Support created an article,

    Dye

    Dyes are suitable for use in vegan friendly products

  • Customer Support created an article,

    50cl lid without silicone

    Luxurious stainless steel lid for use with 3-wick (50cl) bowls.   This is a very high quality lid, made from solid stainless steel with a mirror finish.  Candle lids are an excellent way of keeping...

  • Customer Support created an article,

    9cl lid without silicone

    Luxurious stainless steel lid for use with 9cl votive jars.   Please note, the 9cl tumbler has some tolerance, so this lid will not fit every single glass, but it does fit most of them that we have...

  • Customer Support created an article,

    30cl lid without silicone

    PLEASE NOTE, THE LIDS WILL NOT FIT ON GLASSES IN ANY OF OUR 30cl FOLDING, LAMINATED OR SIMPLICITY BOXES. YOU CAN HAVE YOUR OWN BESPOKE BOXES MADE SO THAT THE LIDS WILL FIT. PLEASE CONTACT DUNCAN IF...