It is not possible to return labels for a refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address 'email@example.com', please make sure to include your Order ID number in the subject line. In order to qualify for a full refund you will need to email us within 3 days of order receipt. We will also require you to return a sample or photographic evidence of the issue.
To create personalised CLP labels:
Each of our fragrance product descriptions have PDF files at the bottom of the page that include the allergen information, fragrance SDS and template labels. The template labels show all of the information you must have on your candle/diffuser/melt/room spray.
We have a graphic design service available where we can personalise the labels on your behalf to show your business name, contact details, web address, name of your candle and company logo (where applicable).
If you require personalised CLP labels, please contact Ailis for a quote and list of information needed from you to design your label: firstname.lastname@example.org
To order personalised CLP labels:
In order to use this service, you MUST send us a label file in '.pdf' format. A label reference is obtained in one of two ways...
1. If you have used our graphic design service, we will have sent you a digital file. Please email this file to email@example.com
2. If you want to design the labels yourself*, please email the file to be printed to firstname.lastname@example.org
Please specify whether you would like your labels to be printed on 50mm or 28mm round labels.
* Graphic Guidelines & Terms
Should you wish to supply your own artwork, you will be fully responsible for any errors. Unfortunately, we do not have the staff resource to provide free graphics advice or to correct unsuitable artwork. If you are unsure, we recommend that you either use our label design service, or enlist the assistance of a professional graphic designer.
The following file formats are acceptable: PDF. We cannot accept MS Office files or similar (i.e. Word, Powerpoint).
A checklist for getting your graphics correct is below...
- Do not include a border for round labels
- Do not extend colour to the edge of the label. We can only print labels with a white background.
- Set up documents to correct size
- Colour – CMYK
- Add crop marks
- Safe area – 2mm
- Resolution – 300dpi
- Fonts – embedded