Item missing from order

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When you receive your order, please empty and check the entire contents of each box.  Small items such as dye are, if possible, packed inside bigger items to help keep them secure.  Please check all packaging and padding thoroughly.

If you have an item missing from your delivery, please send an email with your name, order number and a note of the missing item/s to support@candle-shack.co.uk where a member of the Customer Support team will offer further assistance.

 

If you were expecting more than one box to be delivered, please check your tracking information via the DPD app, website or DPD Customer Services in the first instance.  DPD Customer Services can be contacted on 0121 275 0500.  

In the event that DPD cannot help, please email across a note of your name and order number to support@candle-shack.co.uk  Our packing team number the boxes in each consignment, please provide a note of the boxes you have received i.e. 1 of 3 and 3 of 3; we can then establish which items were in box 2 and raise this with DPD and help resolve from there.

 

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