Please check your order and report any damage or discrepancies within 3 days of receipt.
We do not accept any returns on fragrance oils or other liquids, even if the seal is intact.
We will accept returns on other unopened, unused products that are in a resalable condition up to 28 days from the point of purchase. Return postage is at the Customers own expense.
Please securely wrap/box up the items you wish to return (along with a note of your name, order number, returned item list and reason for the return) and send to:
Candle Shack Ltd
West Carron Works
Once the return is received into our warehouse, a member of staff will check each of the item/s returned, and we will arrange a credit or refund. Where your order was paid by credit/debit card, a refund can only be issued to the card used to make the original purchase. Refunds can take 3-5 working days from the point of processing to clear into your account. Orders paid for via PayPal will be refunded via PayPal.
If the package is lost or stolen on it's way back to us, you are responsible for claiming compensation from the courier responsible.
Items returned to us that arrive damaged or lost will not be credited.