Broken or damaged item

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Please inform us of any breakage or damage within three days of receiving the order.

Our packing team try to minimise the number of breakages and damage to products during transit by wrapping glasses, tins and other items in bubble wrap, packing according to weight and using glass boxes for larger orders (glass boxes are toughened and do not require the use of bubble wrap).

In the event that you do receive broken items in your delivery, please email a photo of the package to support@candle-shack.co.uk along with a note of your name and order number.  Please include photos of the broken items and a note of the quantity.

Goods damaged in transit will be refunded or replaced at our discretion. 

We will attempt wherever possible to replace broken items, but in the case of glass, which is both fragile and heavy, we may choose to provide a refund instead, or send a replacement with a future order.

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